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Subscription

On the Subscription page, you see your current plan, your usage, and can manage your subscription. ExamCraft AI offers four flexibly scalable subscription plans for different needs.

Available Plans

ExamCraft AI offers four subscription plans with increasing features and higher limits:

Feature Free Starter Professional Enterprise
Documents 5 50 Unlimited Unlimited
Questions per Month 20 200 Unlimited Unlimited
Question Types MC + Open MC + Open MC + Open + Matching MC + Open + Matching
Document Chat — ✓ ✓ ✓
Prompt Upload — — ✓ ✓
RAG Exams — ✓ ✓ ✓
Exam Export PDF PDF + Word PDF + Word + Excel PDF + Word + Excel + LMS
Support Community Email Priority Dedicated
SLA — — 99.5% 99.9%

Plan Details

Free – Free, for evaluation and small projects. Optimal basis for getting to know the platform.

Starter – EUR 49/month, for instructors with regular usage. Includes RAG exams and document chat.

Professional – EUR 149/month, for institutions with high volume. Unlimited resources and prompt management.

Enterprise – On request, for large organizations. Dedicated support and custom SLA.

View Current Subscription

Navigate to /subscription or click on Subscription in the main menu. There you see:

  • Your current plan with full feature overview
  • Your usage (e.g., documents used, questions generated)
  • Your next billing date and subscription status
  • The subscription badge — also visible at the top left of the Dashboard

Usage metrics are updated in real-time and show:

Metric Description
Uploaded Documents Number of active documents vs. limit
Questions This Month Generated questions vs. monthly limit
Storage Used Document size vs. available
RAG Requests Searches performed in this billing period

Upgrade Plan

You can upgrade to a higher plan at any time. The new plan is activated immediately.

Perform Subscription Upgrade

  1. Navigate to /subscription
  2. Click on Upgrade or select the desired plan
  3. You are redirected to Stripe Checkout
  4. Enter your payment information:
    • Credit card (VISA, Mastercard, American Express)
    • SEPA direct debit
  5. After successful payment, your plan is activated immediately

Billing occurs on the same day in the next month. For monthly plans you pay per 30 days; for annual plans there is a discount.

Annual Subscription

With an annual subscription, you save up to 20% compared to monthly billing. The exact savings are displayed at checkout. Annual subscriptions are billed once.

Upgrade Fees

When upgrading from a monthly plan, the new plan fee is charged proportionally for the remaining days. You do not pay double.

Invoices and Payment Details

Manage your payment method and download invoices.

Open Payment Portal

  1. Click on Open Stripe Portal or Manage Invoices
  2. You are redirected to a secure customer dashboard
  3. There you can:
    • Download past invoices – PDF files for your accounting
    • Change payment method – Add or update credit card or SEPA
    • Edit billing address – For correct invoices
    • Cancel subscription – If desired

Invoices contain all information necessary for your accounting and your tax number if provided.

Update Payment Method

  1. Open the payment portal
  2. Click on Payment Method
  3. Select Add New Card or Edit Existing
  4. Enter the details or select a saved method
  5. Save the changes

Your payment data is managed and securely stored encrypted via Stripe.

Switch or Downgrade Plan

You can switch to a lower plan or cancel your subscription at any time.

What Happens When Downgrading?

When you switch from a higher to a lower plan, your account is immediately limited to the new plan:

  • Your data is retained – All documents, questions, and exams are still accessible
  • New features are disabled – Premium features of the previous level no longer work
  • Limits apply immediately – If you have exceeded the document limit, you cannot upload new documents until you delete some

What Happens at Expiration?

When you cancel or your subscription expires:

  • Your account is downgraded to Free – Automatically after the last paid day
  • Your data is retained for 90 days – You can still view and export it
  • After 90 days data is deleted – If you do not upgrade again
  • You can upgrade at any time – Your data will be restored if you return within 90 days

Data Retained

When switching to a lower plan, your data is not deleted. You can use it again in full after re-upgrading. If you need a backup, export all exams first.

Understand Quotas and Limits

Each plan has specific limits for storage, requests, and features.

Limits per Plan

Free Plan: - 5 uploadable documents - 20 questions per month - No document chat - No RAG exams

Starter Plan: - 50 uploadable documents - 200 questions per month - Unlimited RAG requests - Document chat with up to 100 message pairs per month

Professional + Enterprise: - Unlimited documents and questions - Full spectrum of all features

What Happens When Limits Are Exceeded?

When you reach your limits:

  1. Document Limit – You cannot upload new documents
  2. Question Limit – Question generation is disabled until the next billing period
  3. RAG Limit – Semantic Search no longer works

You can upgrade immediately to increase the limits.

Next Steps